Help center
How can wehelp?
Step-by-step help for mailzy: connect mailboxes, check lists, build campaigns, answer replies and manage your plan.
Where to start
- New to mailzy?Start a trial, then connect a mailbox
- 34 articlesSearch them below
- Still stuck?Ask on the chat; a real person answers
Getting started
Mailboxes
- Order mailboxes from mailzyBuy Google Workspace mailboxes we set up for you: how ordering works, and when they're ready.
- Connect mailboxes you bought from mailzyOne button asks our team to connect them for you.
- Connect your own Google Workspace mailboxesYour Workspace admin trusts mailzy once, then each mailbox signs in with Google.
- Connect a personal Gmail accountUse an app password, which needs 2-step verification on your Google account.
- Connect any other provider (IMAP and SMTP)Zoho, Yahoo, your web host and others connect with their IMAP and SMTP details.
- Mailbox settings, and when a mailbox is ReadyDaily limits, sender names and signatures, and the three things a mailbox needs before it sends.
Warm-up
- How warm-up works: built-in and premiumThe two warm-up networks, which mailbox uses which, and how to switch.
- Keep warm-up emails out of your inboxWhat warm-up does in your mailbox, and the one filter that hides its emails.
- Health score, Ready, and why a mailbox is heldWhat the health score means, when a mailbox is ready for campaigns, and what holds it back.
- Inbox placement testsSee where your email lands at each provider: inbox, promotions or spam.
Leads and lists
- Order a lead listSend us an Apollo or Sales Navigator search; we deliver the leads verified and ready to send.
- Verify a list with the Email VerifierCheck one address or a whole list, read the nine result groups, and download them.
- Import and organise leadsUpload a CSV, import a verifier job or a bought list, then filter, move and act on leads.
Campaigns
- Build and launch a campaignWrite the steps, add leads, choose the settings, and launch.
- Merge tags, fallbacks and varietyFill in each lead's details, set a fallback for empty fields, and vary wording.
- How campaigns send, and when they pauseSending hours, spreading across mailboxes, slow starts, mailbox health, and what pauses a campaign.
- Leads behind a security gatewayWhy campaigns skip companies behind services like Proofpoint or Mimecast by default, and how to change it.
- Send in each lead's local time, and skip holidaysSend at 9am wherever each lead is, and skip public holidays in their country.
- Your signature and business addressThe automatic signature, and why it ends with your postal address.
- Why a lead is waitingThe reasons a lead hasn't been emailed yet, shown on the campaign's Leads tab, and what to do.
Replies and results
- Answer replies in UniboxEvery campaign reply in one inbox, labelled for you, with replies from the right mailbox.
- Track deals in the CRMInterested replies become deals; move them through stages to Won.
- See results and share reportsCampaign figures by campaign, step, variant and mailbox, and read-only links for clients.
Billing
Your account
- Two-factor sign-inProtect your account with a code from an authenticator app, and what to do if you lose it.
- UnsubscribesOpt-outs are honoured at once and for good, across your workspace.
- How long we keep your dataHow long sent emails, conversations, tracking details, lead files and verifier results are kept.
- Email notificationsChoose which emails you get for replies, reminders, pauses and usage.
- Download your data, or delete your accountGet a copy of your data, and how account deletion works.
- Support access to your accountWhen our team may sign in to your account to help, and where you can see every visit.
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