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Mailboxes
- Failed provisioning - full refund, no questions.
- Cancellation within 7 days of first provisioning - full refund on unused mailboxes.
- After 7 days - pro-rated credit for the remainder of the billing month.
Lead lists
- Failed extraction - full refund.
- Substantially short of requested volume (delivered less than 60% of requested count without a source-side limit) - pro-rated refund.
- Already delivered lists are non-refundable, since data cannot be un-shipped.
Store items
- USA LLC formation - refundable up until the state filing is submitted. After submission, only the filing fee is non-refundable.
- Sales Navigator Premium seat - cancel any time; no refund on the current month.
How to request a refund
Email hello@mailzy.us with your order ID. Approved refunds are returned to your original payment method within 5 business days for Stripe and 3–7 business days for bKash.
Fraud & chargebacks
Chargebacks filed without contacting support first may result in account suspension. We're happy to talk it through first.