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Call to action (CTA)

The one thing you ask the reader to do, and why a small ask works best in cold email.

A call to action (CTA) is what an email asks the reader to do next: reply, book a call, look at something. In cold email it's usually the last line, and it decides whether a reader who's interested actually responds.

Small asks work best

Someone who has never heard of you won't commit to a 30-minute demo from one email. A question that takes ten seconds to answer is much easier to reply to:

  • "Is this something you're working on this quarter?"
  • "Worth a quick look, or not a priority?"
  • "Who handles this on your side?"

Once they reply, offer the call.

Rules of thumb

  • One CTA per email. Two choices halve the replies to each.
  • A question rather than a link in the first email.
  • Easy to say no to: an easy "no" brings honest "yes" replies too.
  • Change the ask in follow-ups instead of repeating it.

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